Project Overview: D.H Hill Jr. Library is a library and media center located in Raleigh, North Carolina.

My team and I were challenged with redesigning the library to increase the usability and create a better experience for patrons.

There were three main goals with this project,

1. 1. Investigation: Learn what the major issues surrounding the use of the library were from the voices of those who frequent it.

2. (or choose not to)

3. 2. Optimization: Re-work the existing processes, making them more indicative of their uses.

   3. Empirical Design: Rather than focus on the obvious uses, consider the lived experiences of people in the community and use that to shape the framework for the design.

Essential Question: Why do people hate the library?

Phase 1: Identifying Problems